Announcement
🌟Follow our Facebook/Instagram @jossandjade for exclusive promotions and discounts!
🌟For YYC pick up orders, please use code “LOCALPICKUP” at check out and message me to schedule pickup date and time. Cash, e-transfer and card payments are also available at pick up time
Thank you for supporting our small business!
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Featured items
Items
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Reviews
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JadeLyn on Mar 28, 2024
5 out of 5 starsThis ring is beautiful! Exactly what I wanted. Fits perfectly.
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Yiling on Mar 20, 2024
5 out of 5 starsBeautiful delicate bracelet. The cord is comfortable and well made! The owner is very nice, the package is well packed will definitely purchase again from this shop !
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Yiling on Mar 20, 2024
5 out of 5 starsVery cute, nice charm. Well made with good quality of silk string. Wonderful customer services!
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Yiling on Mar 20, 2024
5 out of 5 starsIt is a beautiful bracelet and good quality, well made Wonderful customer service!
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Lisa Hwang on Mar 14, 2024
5 out of 5 starsThis jade ring is very translucent, very stylish. I wear it every day. Thank you.
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stephmcc90 on Mar 12, 2024
5 out of 5 starsThank you! I love my ring and my girls thought it was beautiful as well!
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Lori on Mar 7, 2024
5 out of 5 starsGreat Quality, weight is heavy. Size is small for the price, but I am still happy. It does appear to be genuine jade.
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Gloria-Anne on Mar 4, 2024
4 out of 5 starsLove the simple design. Very dainty as usual. I still think that by adding 2 more pieces of jade can make the earrings more noticeable.
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Gloria-Anne on Mar 4, 2024
5 out of 5 starsThis ring reminds of the jade ring that I once had. I lent it to my brother to wear for 1 day. He broke it. My jade ring was thicker than this one. Love the color of the ring. It fits OK. But on the thin side. Anyway, it's a beautiful ring. Thanks for finding me this ring.
Shop policies
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Customs and import taxes
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Returns & exchanges
Cancellations
More information
Frequently asked questions
RETURN POLICY
I accept returns on most of my jewelry excluding some items listed below:
• All sale items
• All items with sizing options
• All customized and resized items
• All diamond jewelry that are larger than 0.20ctw
• All international orders
• Earrings are considered "intimate items" and are final sale for the hygienic safety of all of my customers.
Non-stocked, made-to-order items and free delivery items are subject to a 20% restocking fee to cover the costs associated with processing your orders.
Please note that buyers are responsible for the shipping costs of returning items and the original orders.
RETURN PROCESS
If you have a change of heart, please contact me within 3 days of the delivery of your purchase. The item(s) must be returned in its original box or bag and is in new condition within 7 days of the delivery of your order.
Please allow 7-10 business days for the refund to be processed and posted to your account.
A refund will not be processed with any of the following conditions:
• Package that is returned to me without authorization
• Buyers have not contacted us within 3 days of delivery
• It has been more than 3 days after the authorization of the return
• Item is not in its original state
DAMAGED OR DEFECTIVE ITEMS
When your parcel arrives, please inspect the outside of the package to see if it has been damaged in any way. If you note there is substantial damage to the package, please take a picture of the damaged package and goods and contact me immediately. It is important that you contact me before returning the item. If you do not contact me prior to shipping the item back, you are responsible for all return shipping charges.
Proof of the damaged goods is required before I can process a refund or send out a replacement.
Please note, I cannot provide refund or replacement on items that are lost or damaged during transit if you selected untracked and uninsured shipping method.
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